Ordering, Delivery, Refunds & Returns

Ordering & Delivery

Upon placing an order, you are entering into an agreement to purchase the selected products based upon our terms and conditions. We hold the right to decline or cancel any order at our discretion.

We make every effort to dispatch your goods within 2 days following receipt and payment of your order. Please note if the item is not in stock we will inform you of the new delivery time, if this is not acceptable then we will give you the opportunity to change or cancel your order, JG Horse Supplies cannot accept any liability for delivery delays beyond our control.

Delivery will be made to the shipping address entered on your order. Delivery is made by courier – all UK Mainland orders are despatched using DPD at a cost of £7.80 and are tracked. Delivery to the Channel Irelands and Northan Ireland is made by Royal Mail 2nd class at a cost of £7.80.


Your products will only be dispatched upon receiving full payment and complete, accurate information for delivery.

For the protection of both you and us we will sometimes validate personal information given to us during the order process with third-party organisations. By submitting these details you agree to these check and all date will treated in accordance with the data protection act 2018.

JG Horse Supplies make every effort to ensure prices on the website are correct. We reserve the right to amend the price for products without any notice.

Stock quantities on our website are live, If an item is found to be out of stock you will be contacted as soon as possible by email or phone. You will be given the option to cancel your order or wait until the item returns to stock at which point it will be dispatched to you.

All prices are inclusive or VAT.

Order, Returns, Exchanges & Cancellations

We advise that you contact us at your earliest convenience if you wish to exchange a product, we cannot guarantee stock levels.

Under the Distance Selling Regulations you have the legal right to cancel your order within seven day of receipt of your goods (with the exception of any made to order items).

You cannot cancel your order if you have removed any sealed packaging, on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: personalised or special order items.

If you have received the goods before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited to us from your credit card will be-credited to your account as soon as possible and in any event within 30 day of your order providing the goods in question are returned by you and received by us in the condition they were when delivered to you.

On the return of International orders for goods purchased outside of the EU a refund will be given on the goods purchased only and NOT the shipping cost. If an international customer wishes to exchange an item they would be expected to cover the cost of postage of replacement item sent to them.

Goods returned must be returned in the condition they were received in. This includes all packaging, which must be intact and complete, ready for resale. Items must be returned with protective packing and tape, labels or glue must not be applied directly to product packaging as this will result to damage that effects resell. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.

Non-faulty items must be returned OR we must be notified of their dispatch for return within 14 days of their arrival to the customer. If we receive an item after this period we hold the right to withhold a refund and the customer would be responsible for paying postage cost for the item to be returned to them.

If you have any queries at all please do not hesitate to contact us at jghorsesupplies@gmail.com


Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at jghorsesupplies@gmail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jghorsesupplies@gmail.com and we will advise of the next steps.

Shipping returns

To return your product, you should contact us at jghorsesupplies@gmail.com to arrange a return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at jghorsesupplies@gmail.com for questions related to refunds and returns.